Terms of Use

Version 2026-09-27 · Effective 27 September 2026

These terms are the agreement between [company name to be added] ("Viyu", "we") and you, the user of the Viyu mobile app and website. By using the app or opening an account you accept them. Your personal data is processed under the Privacy Policy and the Privacy Notice (KVKK). The Turkish version prevails if the two differ.

1. What Viyu is

Viyu is a personal preparation assistant for your trips abroad and visa applications. It builds a plan for your stage (dreaming, planning, preparing to apply, waiting, have a visa) and offers: a checklist for your application center and situation, a timeline and reminders, an encrypted vault on your phone for your documents, the Day Ledger (Schengen 90/180 counter), a visa wallet, a travel log with stamps, a slot radar based on user reports, and an optional AI assistant.

2. What Viyu is not

• We are not a government body. Viyu is an independent private company. We are not affiliated with, and do not represent, any government, consulate, embassy or visa application center (iDATA, VFS Global, BLS, Kosmos, AS Visa, TLScontact and the like).
• We don't apply for you. You apply through the official channel yourself. We never book or sell appointments, never access application center or consulate systems automatically and never log in on your behalf. We don't collect consular or application center fees.
• We promise no outcome. Only the relevant authorities decide on visas, and nobody can know that decision in advance. Viyu never shows outcome predictions or scores. It helps you prepare; it doesn't claim to change the outcome.
• We don't give legal advice. Viyu is not a law firm or a legal advice service. For a legal problem, we recommend consulting a lawyer.

3. Accuracy

• We compile rules from official sources and show each rule's source and the date we last verified it. When a source isn't clear, we say so.
• Authorities can change rules, fees and document lists without notice. We recommend checking the official source once before you apply.
• AI answers can be wrong; every answer comes labelled Certain, Likely or Uncertain, with its source.
• The calculators (Schengen 90/180, exit fee, customs) are for information; at the border and in your application, the authorised officer decides.
• If you see something wrong, report it with "This is wrong"; we review it within 48 hours.

4. Your account

• You must be 18 or older to use Viyu.
• You open your account with an e-mail code, Apple or Google. You are responsible for the security of your account and phone; tell us immediately if you notice unauthorised use.
• You are responsible for the accuracy of what you enter; your plan and checklist are built on it.
• If you add family members (up to 5 people in your household), you must have their permission or be their legal representative. Minors' preparation is managed in a parent's account.
• You can delete your account from the app at any time: Delete account.

5. Your documents and your phone

• Documents you add are kept only in the encrypted vault on your phone; we hold no copies.
• Documents are deleted from your phone automatically 30 days after your goal ends; we remind you 3 days before. Exporting a document to your own files before then is up to you.
• If you lose or change your phone or delete the app, we can't restore your documents. Your plan, goals and document status come with your account; you add the documents again on the new phone.

6. Paid plans

• Viyu's free plan has no time limit, and its features are never moved behind a paywall later.
• Paid plans: Premium Application Period (60 days, one-time payment, does not renew) and Premium Annual (auto-renewing yearly subscription with a 7-day limited free trial). Prices in Türkiye are 1,990 TL and 3,490 TL a year; the price that applies is the one the App Store or Google Play shows before you buy.
• Purchase, payment, renewal, cancellation and refunds go through the App Store or Google Play under that store's rules. An auto-renewing subscription renews unless you cancel it in the store's subscription settings at least 24 hours before the period ends.
• Consular fees, application center fees and other authority fees are not included in Viyu's price; you pay them directly to the relevant body.
• Premium features that use AI (the assistant, letter drafts, file strength explanations, re-application plan) require your explicit consent for AI. Without it those features don't work and the others do; we say so on the plan screen before you buy.
• Details on plans, trial, cancellation and refunds: Subscriptions.

7. Right of withdrawal and refunds

Paid plans are digital services available as soon as you buy. Under Article 15(1)(ğ) of Türkiye's Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form; we also say this on the plan screen before you buy. This does not affect the store's own refund rules or our commitments below:

• If your application center returned your file because a Certain-labelled piece of information from us was wrong, we help you get the full price of that period back.
• If there was a billing error or double charge, we help you get it all back.
• A visa refusal alone is not a reason for a refund; the consulate decides.

Details and how to ask: Subscriptions.

8. Acceptable use

When using Viyu you agree not to:

• use it for an unlawful purpose, act for someone else without permission or prepare an application with false information,
• scan, scrape or overload the app or our servers with automated tools, or try to bypass security measures,
• reverse engineer, copy or distribute modified versions of the app (except where the law allows),
• send made-up reports to the slot radar or Türkiye's Route board, sell appointments or offer brokering,
• type other people's personal data or unlawful content into the assistant.

If these rules are broken we may remove the content, restrict the feature or, for serious or repeated breaches, close the account. Unless legally prevented, we tell you why before closing it. Community rules: Community Rules.

9. Intellectual property

The Viyu app, website, rule base, design, texts and trademarks belong to Viyu or its licensors. As long as you follow these terms, we give you a non-transferable, non-exclusive right to use the app for personal, non-commercial purposes. What you enter and your documents belong to you.

10. Liability

• We prepare Viyu with care and show information with its sources, but we can't be held responsible for authorities' decisions, their rule changes, appointment availability or the outcome of your application.
• Liability for intent and gross negligence and your rights under consumer law are not affected. To the extent the law allows, we are not liable for indirect damage.
• We aim for an uninterrupted service; short interruptions may happen for maintenance, updates or reasons beyond our control.

11. Changes and termination

• We may improve the service and change or remove features. During a paid period we won't remove that period's core features to your disadvantage.
• If we change these terms we publish the current version here and in the app, and announce important changes in the app before they take effect. If you don't accept a change, you can delete your account.
• When you delete your account, this agreement ends; rights and retention duties that arose before then continue.

12. App Store and Google Play

If you downloaded the app from the App Store, Apple's Standard Licensed Application End User License Agreement also applies; these terms supplement it. Apple and Google are not parties to this agreement and are not responsible for maintaining or supporting the app; for support, write to us. Store purchases are subject to that store's terms.

13. Governing law and disputes

These terms are governed by Turkish law. For disputes you can apply to consumer arbitration committees within their monetary limits and to consumer courts above them. If you write to us first, we'll try to solve it together.

14. Contact

[company name to be added] · [company address to be added] · MERSİS: [MERSİS number to be added] · KEP: [KEP address to be added] · viyu@neuros.com.tr