Subscriptions

Version 2026-09-27 · Effective 27 September 2026

Everything to know before you pay: plans, prices, trial, renewal, cancellation and refunds. This text is part of the Terms of Use. The Turkish version prevails if the two differ.

Plans

• The price that applies is the one the App Store or Google Play shows before you buy, taxes included. Outside Türkiye, it is the price the store shows for that country.
• Every plan covers up to 5 people in your household (you and 4 family members).
• Consular fees, application center service fees and other authority fees are not included in Viyu's price. You pay them directly to the relevant body; Viyu doesn't collect them.
• Viyu does not currently offer a service where a human specialist reviews your file.

On the free plan

• A plan for your stage, a checklist for your application center and situation, a timeline.
• Reminders and passport and visa expiry watch.
• An encrypted document vault on your phone.
• Day Ledger (Schengen 90/180), visa wallet, travel log and stamps.
• Slot radar: 1 application center. Alerts go out at the same time as for paid users.
• Assistant: 5 messages a day (with your explicit consent for AI).

These are never moved behind a paywall later.

Premium adds

• Assistant: up to 60 messages a day (fair use).
• File strength: points to look at and how to fix them.
• Letter drafts: cover letter, employer letter.
• Re-application plan after a refusal.
• Unlimited slot radar centers.

The current contents are listed on the plan screen in the app before you buy. The assistant and letter drafts use AI and need your explicit consent for AI. Without it those features don't work; your checklist, vault, Day Ledger, reminders and radar do.

Premium Annual: 7-day limited trial

• The trial is only on Premium Annual and can be used once per account. The Application Period pass has no trial.
• During the trial: 20 assistant messages a day, 1 letter draft, 1 file strength report, 1 re-application plan, unlimited radar centers.
• We remind you by notification and e-mail 24 hours before the trial ends.
• Unless you cancel at least 24 hours before the trial ends, 3,490 TL a year (or the price the store shows) is charged to your store account when the trial ends and the subscription starts.
• If you cancel during the trial, you aren't charged; the trial stays on until it ends.

Renewal and cancellation

• Premium Annual renews automatically for the same length each year unless cancelled at least 24 hours before the period ends; the charge is taken from your store account within the 24 hours before the period ends.
• Premium Application Period doesn't renew; it ends after 60 days. You can buy a new period if you want.
• Cancel in the store you bought from. Deleting the app or your account does not cancel a subscription.
  • iPhone: Settings → your name → Subscriptions → Viyu → Cancel Subscription.
  • Android: Google Play → profile → Payments & subscriptions → Subscriptions → Viyu → Cancel subscription.
  • In the app: Profile → Subscription → Manage subscription opens the store's subscription page directly.
• After you cancel, Premium stays on until the end of the period you paid for; then the free plan continues. None of your data is deleted.
• If the price changes, the store tells you in advance; if you don't give the consent the store asks for a price increase, the subscription doesn't renew.
• To move your purchase to a new phone, tap "Restore" on the plan screen.

Right of withdrawal

Paid plans are digital services available as soon as you buy. Under Article 15(1)(ğ) of Türkiye's Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form. This does not affect the store's refund rules or our commitments below.

Refunds

Because purchases go through the App Store or Google Play, the store handles refunds under its own rules:

• App Store: request a refund from Apple at reportaproblem.apple.com. We can't influence Apple's decision; we help you open the request and give you a support note if needed.
• Google Play: shortly after buying you can request a refund yourself in Google Play; after that, write to viyu@neuros.com.tr and we can refund you through Google Play.

We help you get your money back when:

• your application center returned your file because a Certain-labelled piece of information from us was wrong: the full price of that period,
• there was a billing error or double charge: all of it.

We never turn a refund into in-app credit. A visa refusal alone is not a reason for a refund; the consulate decides.

Support

For any payment question: viyu@neuros.com.tr. A person reads and replies.